We ship to Australia, UK, Europe & US and offer FREE Shipping on orders over the following values:
FREE Australia shipping on Orders over NZD $295.00
(DHL Express Courier)
FREE UK, Europe & US shipping on Orders over NZD $350 (DHL Express Courier)
Should your order be under these values. Shipping costs will apply, and will be added at checkout
Most times of the year, please allow 15 working days (3 weeks) for our Leather Artisan, Fiona Ritchie, to make your order, and Courier Delivery time.
More time may be needed at certain times of the year including Christmas, and in January when our plate engravers close for holidays.
When we receive your order, we will send you an email to confirm our making time. You will be able to cancel your order at that time, should our making time be unworkable for you.
Shipping within New Zealand:
NZ Post's Signature Courier Service with Online Tracking
For International Shipping:
DHL Express Signature Courier Service with Online Tracking.
MORE INFORMATION
Within New Zealand:
NZ Post's Signature Courier Service with Online Tracking
Orders over $125: FREE NZ shipping
Orders under $125:
$5.50 Standard Courier within NZ (non-rural address, city or town address)
$7.50 Rural Delivery Courier within NZ ((RD) addresses)
All items have online tracking and require signature.
Once we send your parcel, we will email you with its tracking number.
Please provide a contact telephone number on your order for the courier.
The courier will not leave your parcel without a signature. If no one is at home during the day, please consider sending to your workplace.
If no one is available to sign for the parcel, the courier will leave a card for collection or re-delivery arrangements. You may us give special instructions to for the courier leave your parcel, but this will be at your own risk.
The courier can deliver to NZ Post PO Boxes. The Post Office may leave a collection card in your PO Box.
International
Australia
DHL Express Signature Courier Service with Online Tracking
3-6 working days. Online tracking. Signature delivery. No PO Boxes.
Orders over NZD $295.00: FREE International Courier to Australia
Orders under NZD $295.00: NZD $26.50 International Courier to Australia
All items have online tracking and require signature on delivery.
Once we send your parcel, we will email you with its tracking number and register your email for ongoing DHL Express delivery updates.
Please provide a contact telephone number on your order for the courier.
The courier will not leave your parcel without a signature. If no one is at home during the day, please consider sending to your workplace.
You will be responsible for any import duties or taxes applied by Customs.
UK, Europe & US
DHL Express Signature Courier Service with Online Tracking
5-6 working days. online tracking, signature delivery, no PO Boxes
FREE UK, Europe & US shipping on orders over NZD $350
Orders under NZD $300 : International Courier NZD $64.70
Once we send your parcel, we will email you with its tracking number and register your email for ongoing DHL Express delivery updates.
Please provide a contact telephone number on your order for the courier.
The courier will not leave your parcel without a signature. If no one is at home during the day, please consider sending to your workplace.
You will be responsible for any import duties or taxes applied by Customs.
Sparrowhawk Leather complies with the New Zealand Consumer Guarantees Act Link - http://www.consumeraffairs.govt.nz/for-consumers/law/consumer-guarantees-act .
This means we guarantee your Sparrowhawk Leather piece will do what it is made to do, for a reasonable length of time given reasonable use and leather care.
Your Sparrowhawk Leather piece will match the photograph and descriptions on our website, except for the natural variations found in leather, through hand dyeing, and any customisation that you have requested. i.e. colour. It will give you a reasonable amount of service given reasonable use and leather care.
If there is a problem with your Sparrowhawk Leather piece, please contact us. If your piece has been used in a reasonable fashion for its function, and you have taken care of the leather in line with our Care Instruction, in most circumstances we will repair your piece free of charge.
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Yes, within 48 hours of placing the order
