Ordering
If you are ordering a personalised Sparrowhawk Leather product or an embossed Hawk product, you will find drop down menus on the order page for you to make your choices.
For Sparrowhawk Leather hand dyed products you will choose your hand dyed leather colour and stitching thread colour combination.
For most Sparrowhawk Leather and Hawk products there will be text blocks for you to type the personalisation available for your ordered product such as initials and / or date to be embossed, or a laser engraved name.
Where custom design laser engraving is offered on Book covers, or custom embossing on Hawk portfolios, please contact Fiona directly through the contact form to discuss your requirements and obtain a price estimate.
Some products, such as book covers have various sizes, and you will be able to specify the size you want to order. Some book covers allow for custom sizes.
If the product you are choosing has additional options such as closures, pen holders or RFID blocking (for wallets), these options and their price will also be on the ordering page. To monitor the final price after you have added your options, just scroll to the top of the page once you have made your selections and you will see the price has changed to reflect this.
The estimated making time is noted below the "ADD TO CART" on the order page. Once Fiona receives your order for your personalised leather piece, Fiona will contact you by telephone, email or text to confirm the details and advise her making time. If you need it earlier than the making time, she can advise if this is possible. At busy times a rush fee may apply.
Shipping
At this time we ship within NZ and to Australia. Due to uncertainty and fluctuating currencies, please contact Fiona via the Contact Form for a quotation for orders to the UK, Europe & US.
Within New Zealand:
Orders over $275 (except Desk Pads)
FREE NZ Urban Shipping
$4.00 Discount NZ Rural Shipping
Orders over $475 (except Desk Pads)
FREE NZ Urban and Rural Shipping
WE DO NOT SHIP DESK PADS OVERSEAS.
To Australia:
Orders over NZD 350 :
FREE Shipping to Australia
Orders under NZD 350:
NZD $29.50 Shipping to Australia
Enquire about shipping to UK, Europe and US via our Contact Form.
You can estimate the shipping cost in your Cart
Shipping within New Zealand:
NZ Post's Signature Courier Service with Online Tracking
For International Shipping:
DHL Express Signature Courier Service with Online Tracking.
Product
As Sparrowhawk Leather will make and personalised your product to your order specifications, products can not be returned should you change your mind.
Sparrowhawk Leather complies with the New Zealand Consumer Guarantees Act Link - http://www.consumeraffairs.govt.nz/for-consumers/law/consumer-guarantees-act .
This means we guarantee your Sparrowhawk Leather piece will do what it is made to do, for a reasonable length of time given reasonable use and leather care.
Your Sparrowhawk Leather piece will match the photograph and descriptions on our website, except for the natural variations found in leather, through hand dyeing, and any customisation that you have requested. i.e. colour. It will give you a reasonable amount of service given reasonable use and leather care.
If there is a problem with your Sparrowhawk Leather piece, please contact us. If your piece has been used in a reasonable fashion for its function, and you have taken care of the leather in line with our Care Instruction, in most circumstances we will repair your piece free of charge.
Other
You can contact Fiona through our contact page. Please provide phone contact information as this is the best way for Fiona to respond to your question.
